Disclosure based on the Specified Commercial Transactions Act
About Shipping
| Delivery time | Delivery times vary depending on the product. For details, please check the product details page of your choice. *If you are shipping to remote islands or some mountainous areas, we may not be able to deliver on your desired delivery date and time. *Depending on the weather and road conditions at the time of delivery, we may not be able to deliver on your desired delivery date and time. |
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Shipping Fee
We will ship from Okayama Prefecture.
| size | Hokkaido | Tohoku | Kanto/Shinetsu | Hokuriku and Chubu | Kansai, Chugoku, Shikoku, Kyushu | Okinawa |
|---|---|---|---|---|---|---|
| 60 | 2,070 | 1,460 | 1,190 | 1,060 | 940 | 1,460 |
| 80 | 2,360 | 1,740 | 1,480 | 1,350 | 1,230 | 2,070 |
| 100 | 2,670 | 2,050 | 1,790 | 1,650 | 1,530 | 2,710 |
| 120 | 2,990 | 2,370 | 2,110 | 1,970 | 1,850 | 3,360 |
| 140 | 3,330 | 2,710 | 2,450 | 2,310 | 2,190 | 4,030 |
| Size range | Sum of three sides | weight | Refrigerated shipping fee |
|---|---|---|---|
| 60 size | Up to 60cm | Up to 2kg | +275 yen |
| Size 80 | Up to 80cm | Up to 5kg | +330 yen |
| 100 size | Up to 100cm | Up to 10kg | +440 yen |
| 120 size | Up to 120cm | Up to 15kg | +715 yen |
| Size 140 | Up to 140cm | Up to 20kg | - |
Payment Method
| Credit card | We accept the following credit cards: Shop Pay (Visa / Mastercard / American Express / JCB) Google Pay (Visa / Mastercard / American Express / JCB) We cannot accept changes to the payment method after payment has been completed. Please be aware of this in advance. |
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Returns Policy
| Defective Products | When you receive the product, please check immediately to make sure there are no defects or errors in the contents. We do not accept cancellations, returns, or exchanges for reasons other than defective products (mistakes in ordering, the product being different from what you expected, etc.). If the product is defective If the product is damaged, please contact us using the inquiry form. We will contact you with instructions on how to return or exchange the item. If we are out of stock and unable to provide a replacement, we will provide a refund. If you receive a product different from the one you ordered We apologize for the inconvenience, but please contact us using the inquiry form. We will ship the correct item. |
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| Return deadline | Returns will not be accepted within 7 days of receipt of the product unless the product is defective. |
| Return Shipping Fee | If the item is returned due to a defect or incorrect item, the shipping costs will be borne by our store. |
Description based on the Specified Commercial Transactions Act
| Distributor | Entre Chuo Co., Ltd. |
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| Operation Manager | Uchida Matamoto |
| location | 〒710-0003 327-2 Hirata, Kurashiki City, Okayama Prefecture |
| contact address |
086-441-1805 (Representative) contact@aya-tori.jp |
| Opening times | 10:00～16:00 Excluding Wednesdays and New Year holidays. Please contact us by email outside of the above hours. |
| Necessary charges other than the product | Consumption tax, shipping fee, incidental work fee, gift fee |
| payment method | Credit card |
| Payment deadline | Credit card: each card company's debit date |
| Purchase Limit | Up to 300,000 yen per order |
| Product delivery time | Delivery times vary depending on the product. For details, please check the product details page of your choice. |
| Returns and Exchanges | Orders will be confirmed at 10:00 AM or 2:00 PM on business days, whichever comes first. Cancellations will only be accepted if you contact us by email before your order is confirmed. When you receive the product, please check that there are no defects or errors in the contents. If you receive a product that is different from your order or is damaged, please contact us by email within 7 days of receiving the product. In this case, we will cover the shipping costs for the return. We do not accept cancellations, returns, or exchanges due to customer convenience (ordering a mistake, the product being different from what you expected, etc.). |